Terms of Use

This document represents the terms of use for the SmartCRM service (hereinafter referred to as the "Agreement") and is a legally binding agreement between "Triangulum" SRL, as the Provider, and any legal or natural person, as the Client, using the SmartCRM platform. By accessing or using the platform, the Client agrees to all the terms outlined in this document.

The Agreement is concluded between:
"Triangulum" SRL, with legal address: Chișinău, Albishoara St., 82\5 office 15, registered in the State Register of Legal Entities under number 54857, IDNO 1024606008221, — as the Service Provider through the platform https://smartcrm.md,
and the Client, using the SmartCRM platform and services provided by the Provider.

Definitions:

  • SmartCrm.md — website and IT platform through which the Provider provides services to the Client
  • Service — the full range of services provided by the Provider via SmartCrm.md
  • Client — any legal or registered individual who creates an account or orders services
  • Order — the purchase of one or more services by the Client
  • Visitor — a natural person visiting the site for informational purposes only

I. Subject of the Agreement

1.1. This Agreement sets the terms under which the Provider grants the Client access to the SmartCRM platform and allows the use of the available services.

1.2. Use of the SmartCRM platform is only possible with full agreement to this Agreement. Creating an account and/or using the platform means automatic acceptance of all terms by the Client.

1.3. The terms may be updated by the Provider at any time, with changes taking effect upon publication on the website. The Client is obligated to periodically check for updates.

II. Registration and Account

2.1. To access the platform, the Client must create an account by providing complete and accurate information.

2.2. The Client is fully responsible for the safekeeping of access data (username, password) and for all actions performed through their account.

2.3. In case of suspicion of unauthorized access, the Client must immediately notify the Provider.

2.4. The Provider has the right to limit, suspend, or cancel the account if a violation of the terms is detected.

III. Provision of Services

3.1. The Provider grants the Client access to the functionality of the SmartCRM platform, including but not limited to: customer base management, process automation, report generation, integrations, etc.

3.2. Services are provided on a subscription basis, paid regularly (monthly or annually), or by individual order.

3.3. Some features may be available only on a paid basis or under specific tariff plans.

3.4. The Provider is not responsible for any interruptions in service due to reasons beyond its control (technical failures, actions of third parties, force majeure, etc.).

IV. Rights and Obligations of the Parties

Provider's Obligations:

  • Ensure the operation of the platform, provide technical support, and update functionality;
  • Inform the Client of important changes to the service or Agreement terms.

Client's Obligations:

  • Use the platform in accordance with the law and this Agreement;
  • Not use SmartCRM for illegal purposes (e.g., sending spam, committing fraud, etc.);
  • Ensure the accuracy of the provided data;
  • Pay for services in accordance with the current price list and subscription terms.

V. Pricing and Payment

5.1. The current pricing for the SmartCRM platform is published on the Provider's official website or provided upon request.

5.2. Payment is made by the Client in advance for the specified period (monthly, quarterly, annually), depending on the chosen tariff plan.

5.3. In case of payment delay, the Provider has the right to suspend access to the platform until payment is received.

5.4. All payments are final and non-refundable, except in cases provided by law or this Agreement.

5.5. The Provider reserves the right to change tariffs and payment terms, notifying the Client at least 14 (fourteen) calendar days before the changes take effect.

VI. Delivery of Services

6.1. SmartCRM services are delivered digitally through the web platform accessible at https://app.smartcrm.md.

6.2. Access to the platform is granted immediately upon successful payment confirmation and account activation.

6.3. The Client receives login credentials via the email address provided during registration.

6.4. The service is available 24/7, subject to scheduled maintenance periods which will be communicated in advance when possible.

6.5. No physical delivery of goods is involved; all services are provided electronically through the platform.

VII. Return and Refund Policy

7.1. Due to the nature of digital services, refunds are generally not available once service access has been granted and activated.

7.2. Exceptions to the no-refund policy:

  • Technical issues preventing service access that cannot be resolved by the Provider within 7 business days;
  • Duplicate payments made in error;
  • Cases where the service was not delivered as described.

7.3. To request a refund, the Client must contact the Provider within 14 calendar days of payment via email at support@smartcrm.md.

7.4. Refund requests will be reviewed within 5 business days, and approved refunds will be processed within 14 business days using the original payment method.

7.5. Pro-rated refunds may be offered at the Provider's discretion for annual subscriptions cancelled within the first 30 days of the subscription period.

VIII. Confidentiality and Data Protection

8.1. The Provider agrees to keep confidential and not disclose to third parties any information obtained from the Client during registration or while using the platform, except in cases directly provided by law.

8.2. The Client consents to the processing of their personal data to the extent necessary for the performance of this Agreement.

8.3. The Provider implements technical and organizational measures to protect personal data from unauthorized access, loss, or destruction.

8.4. Data processing and storage are carried out in accordance with the privacy policy published on the Provider's website.

IX. Limitation of Liability

9.1. The platform is provided "as is". The Provider does not guarantee uninterrupted operation, complete error-free performance, or meeting the Client's specific expectations.

9.2. The Provider is not liable for any losses, missed profits, or other indirect damages incurred by the Client due to the use of the platform or inability to use it.

9.3. The total liability of the Provider under this Agreement shall not exceed the amount paid by the Client for the last 3 (three) months of using the platform.

X. Term and Termination

10.1. This Agreement enters into force upon the Client's registration on the SmartCRM platform and remains in effect until terminated by either Party.

10.2. The Client may terminate the Agreement at any time by ceasing to use the platform and notifying the Provider in writing or via the personal account.

10.3. The Provider may terminate the Agreement unilaterally in case of:

  • violation by the Client of the terms of this Agreement;
  • non-payment for services within the specified time;
  • termination of the service provision through the platform.

10.4. Upon termination of the Agreement, access to the platform and the Client's data will be closed. The Provider may retain the Client's data for 30 (thirty) calendar days after termination, after which it will be deleted without recovery.

XI. Final Provisions

11.1. Any disputes and disagreements arising in connection with this Agreement shall be resolved through negotiations between the Parties. In case an agreement cannot be reached — in accordance with the law.

11.2. This Agreement is governed by the laws of the country of registration of the Provider.

11.3. The Provider may make changes to the terms of this Agreement, notifying the Client at least 14 (fourteen) calendar days before the changes take effect. Continued use of the platform after the changes take effect means the Client's consent to such changes.

11.4. This Agreement is made in electronic form and is legally binding, equivalent to a contract signed on paper.

XII. Contact Information

For any questions regarding these Terms of Use or our services, please contact us:

Last updated on: January 21, 2026